Refund and Returns Policy

At Vintage World Rugby, we want you to be satisfied with your purchase. Please take the time to review the following guidelines regarding returns and refunds:

1. Eligibility for Returns:
   • Returns are not accepted due to incorrect sizing or change of mind.
   • Returns will be accepted where applicable under the New Zealand Consumer Guarantees Act.
   • Any returned items must be in the same condition as when they were sent, including tags attached.
2. Refund Process:
   • If you believe the item’s description significantly differs from what you received, please notify us at contact@vintageworldrugby.com within 14 days of receiving the item.
   • We reserve the right to refuse processing a refund if the returned item is in worse condition than when sent.
   • All postage costs incurred for returning items are the responsibility of the purchaser, unless the return is due to our error (e.g., sending an incorrect jersey).
3. Exchanges and Replacements:
   • We may offer a replacement if the item is in stock or source a replacement at a later date.
   • Alternatively, we may provide a partial refund or store credit.
4. Shipping Costs:
   • Original shipping costs are non-refundable.
5. Return Shipping:
   • All returned items must be sent via a fully tracked postal service.

Thank you for choosing Vintage World Rugby! If you have any questions, feel free to reach out.